Award-winning customer service popping up at a location near you

18 November 2024

Making Council more accessible to our community is at the heart of a new initiative that will see our Customer Service staff popping up at towns and villages across the Hawkesbury. It has already helped Council win a prestigious award!

After a successful trial of the concept, our Customer Service Centre Pop-Ups will roll out with our branded blue marquee at 10 locations throughout the financial year, with a special focus on outlying communities and local events, with a variety of weekday and weekend pop-up times to maximise accessibility.

Council recognises that standard business hours aren’t always convenient for all residents, and that while many transactions and needs can be managed via our call centre, counter and online self-service on our Council website, face-to-face conversations are still an important part of our connection with the community.

These pop-ups are a great opportunity to ask questions about our services or exhibitions, report an issue or log a request in the convenience of your own community, outside of usual business hours and standard channels.

The team was recognised in November with the Highly Commended Award for National Customer Service Team of the Year at the National Local Government Customer Service Network. This achievement highlights the team's hard work and dedication to enhancing service for our community.

Follow us on Facebook and Instagram (@hawkesburycitycouncil), and sign up for our Hawkesbury Buzz e-newsletter here to receive notifications about when we will be popping up at an event near you.