To get Council to review that all involved in determining the original decision have taken all the required steps in the procedure, you should lodge a review request.
Council recognises the importance of compliments and regards them as opportunities to identify when we have met or exceeded customer needs or expectations.
To share constructive feedback or Suggestion with Council about our program delivery, services, processes and performance.
A complaint is an expression of concern about:
- Delivery of a Council service
- Customer service experience
- Failure to provide information
- Errors of judgement or misinterpretation of information
- Decisions being unfair, unreasonable, inconsistent or lacking in merit
- A second request for services or action where there has been no response to the first request
We accept anonymous complaints where there is enough information to be able to investigate the issues raised. We encourage complainants to provide their contact details, as we may not be able to investigate the matter thoroughly without obtaining additional information.
Sensitive Complaints must be submitted in writing to the General Manager Complaints received naming a particular employee(s) or suspecting pecuniary interest, corruption, maladministration, serious substantial wastage or criminal activity (e.g. fraud or corruption).
Email us: council@hawkesbury.nsw.gov.au
Post: Hawkesbury City Council, PO Box 146, Windsor NSW 2756
